We have a vacancy at Wireless Innovation for an Operations Administrator. If you think you’re suitable and meet the requirements listed below please send a CV and covering letter to recruitment@wi-ltd.net

JOB DESCRIPTION 

Operations Administrator

To support the provisioning, billing and management of SIM and airtime services provided by Wireless Innovation and administrative support to the operations team.

Line Manager – Communications Systems Engineer

Main responsibilities include:

Administration

• Assist with the MiChroSat/Cellubi Provisioning/Billing/Device Management processes
• Provide first line customer support via telephone/email
• To arrange the shipping of SIMs to customers worldwide
• Provide support to the accounts and operations teams as required.
• Liaise with suppliers and M2M teams

Sales

• To setup client demonstrations of products and services provided by Wireless Innovation (creation of demo accounts, provisioning of demo SIMs, shipping etc).
• Processing of renewals and bundle Airtime packages for Customers

Customer Support

• Provide first line helpdesk support for MiChroSat and Cellubi customers
• Assist the Customer Support Manager in the administration of the Wireless Innovation Support Program (WISP)

Accounting Support

Support  to the Accounts team on the billing related issues, updating Sage/Billing when payments are received, checking accounts and verifying/allocating payments, general accounting duties as required by the Financial Director.

Key Skills

Use of standard office applications – Outlook, Word, Excel and Windows desktop applications as well as use of web based administration tools.

Internet aware – use of web based applications and support/reference tools.

Experience with Accounts package such as Sage

Telecoms/Network knowledge – basic understanding of telecoms infrastructure and technologies GSM/GPRS/IP etc.